Frequently Asked Questions

We offer embroidery, screen printing, heat transfer, digital printing, woven labels, hangtags, and packaging customization. Available methods depend on the product type and material.

Yes. Garments allow larger print areas and more technique options, while caps and structured accessories have size, panel, and curvature limitations that affect logo placement and method selection.

Vector files (AI, EPS, PDF) are preferred. High-resolution raster files may be accepted depending on the customization method and design complexity.

Yes. We recommend pre-production or logo samples for new designs to confirm placement, color, and finish before mass production.

Yes. Limitations vary by product structure, fabric, and construction. We review each design and confirm feasible placement before production.

Generally yes, but minor adjustments may be required to ensure consistent appearance across garments, caps, and accessories.

Customization adds artwork confirmation and sampling steps, which may extend lead time compared to non-customized products.

MOQ is 50 pieces. Sample development typically takes around 7 days after the product requirements, materials and branding details are confirmed.

MOQ is 50 pieces. Final quote is confirmed after reviewing the style, materials, branding and packaging requirements.

Logo application is supported for projects with an MOQ of 50 pieces; the exact method is confirmed according to the product and artwork.

Sample development typically takes around 7 days. Bulk production is usually completed within 30 days after the approved sample, materials, artwork and specifications are confirmed.

Bulk production is usually completed within 30 days after the approved sample, materials, artwork and specifications are confirmed. Complex artwork or construction is confirmed in the project brief.

Sample development typically takes around 7 days; a pre-production sample is recommended before bulk production.

After a project starts at the 50-piece MOQ, repeat orders can be scaled according to the approved specification and production plan.

We apply unified production standards with category-specific QC checkpoints. Each product type—such as garments, caps, or accessories—follows its own inspection criteria while maintaining overall consistency.

Production is managed according to agreed AQL levels, approved samples, and buyer specifications. Quality benchmarks are confirmed before mass production begins.

All fabrics, trims, and components are inspected for color, composition, weight, and surface defects prior to cutting or assembly.

Printing is checked for adhesion, color accuracy, and durability, while embroidery is inspected for stitch density, thread tension, and shape stability, adjusted by product type.

In-line inspections monitor stitching, measurements, construction, and logo placement to detect and correct issues early.

Yes. A final inspection verifies appearance, sizing, labeling, and packing accuracy before goods are approved for shipment.

Yes. We regularly work with buyer QC teams and third-party inspectors and provide full cooperation and documentation as required.

We support international express courier, air freight, and sea freight. The recommended method depends on order volume, delivery urgency, and destination country. Small or urgent orders are typically shipped by express or air, while bulk production orders are more suitable for sea freight.

We evaluate shipment weight, carton volume, product type, required delivery time, and destination regulations. For example, caps often ship in larger cartons due to shape protection, while garments can be compressed for more efficient air or sea transport.

Yes. Mixed shipments are supported as long as the products share compatible packing and destination requirements. Carton allocation and packing methods may differ between items such as caps, jackets, and T-shirts to ensure product protection and space efficiency.

Shipping charges are based on actual weight or volumetric weight, whichever is higher. Structured items like caps usually incur higher volumetric weight, while folded garments generally achieve better volume efficiency.

Yes. We provide export-grade cartons, palletization (if required), and standard shipping labels. Packaging is adjusted by product category to prevent deformation, moisture exposure, or transit damage during long-distance transport.

We prepare standard export documents such as the commercial invoice, packing list, and HS code references. Import clearance, duties, and local taxes are handled by the buyer unless otherwise agreed in advance.

Yes. We can ship to your designated address, third-party warehouse, or appointed freight forwarder. Delivery terms and handover points are confirmed before shipment to ensure smooth logistics coordination.

Dispatch usually occurs within 1–3 working days after final quality approval. Transit time varies by shipping method and destination, ranging from a few days for express shipments to several weeks for sea freight.