Privacy Policy
At Seetime Luxury, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit an inquiry, request a quotation, upload project files, or communicate with us about our apparel manufacturing, custom clothing, OEM/ODM, private label, sampling, and bulk production services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and business information that you voluntarily provide to us, including:
- Name
- Company name
- Email address
- Phone number or WhatsApp number
- Country or region
- Business type, such as fashion brand, retailer, wholesaler, distributor, sourcing company, designer, startup label, or corporate buyer
- Product requirements, including garment type, fabric, color, size range, quantity, fit, trims, labels, packaging, printing, embroidery, wash, finishing, and customization details
- Uploaded files, such as tech packs, reference images, artwork, logos, labels, size charts, packaging files, or sample specifications
- Shipping or delivery-related information, if needed for quotation, sample delivery, or order coordination
- Any other information you choose to include in your message or inquiry
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referral source
- General location information based on IP address
- Cookie and tracking data
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including to:
- Respond to your inquiries and quotation requests
- Understand your custom apparel or garment production needs
- Evaluate sample development, fabric sourcing, pattern making, OEM/ODM, and private label feasibility
- Prepare pricing, MOQ, lead time, production, packaging, and shipping information
- Communicate with you about product details, sampling, production, quality control, delivery, and after-sales support
- Review uploaded files such as tech packs, artwork, logos, labels, packaging designs, or product references
- Improve our website, content, services, and customer experience
- Prevent fraud, spam, unauthorized access, and misuse of our website
- Maintain internal records for business, compliance, and quality control purposes
- Send marketing or product-related communications where permitted by law or with your consent
We do not use your uploaded design files, brand materials, garment specifications, artwork, logos, or product references for public marketing unless you have given us permission.
3. Legal Basis for Processing Personal Information
Where applicable, we process your personal information based on one or more of the following legal grounds:
- Your consent, such as when you submit a form or agree to receive marketing communications
- Contractual necessity, such as when we need your information to provide a quotation, sample, production service, or order-related support
- Legitimate business interests, such as responding to inquiries, improving our website, preventing abuse, managing customer relationships, and operating our apparel manufacturing business
- Legal obligations, such as compliance with tax, accounting, customs, export, import, or regulatory requirements
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, understand website performance, and support marketing activities.
Cookies may help us:
- Remember your preferences
- Analyze website traffic and user behavior
- Measure the effectiveness of our content and campaigns
- Improve website speed, navigation, and usability
- Provide more relevant advertising or remarketing content, where applicable
We may use third-party tools such as Google Analytics, Google Ads, Meta Pixel, or similar platforms. These third parties may collect information about your use of our website according to their own privacy policies.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.
5. How We Share Your Information
We do not sell your personal information in the ordinary meaning of the word.
We may share your information only when necessary with trusted third parties, including:
- Website hosting and security providers
- Email, CRM, and inquiry management tools
- Analytics and advertising service providers
- Payment, accounting, or administrative service providers
- Logistics, shipping, courier, or customs-related service providers
- Fabric, trim, printing, embroidery, washing, packaging, inspection, or production-related partners involved in fulfilling your request
- Legal, regulatory, or government authorities where required by law
These third parties are only allowed to use your information for the specific services they provide to us and must protect it appropriately.
If our business is involved in a merger, acquisition, restructuring, or asset transfer, your information may be transferred as part of that transaction, subject to appropriate privacy safeguards.
6. Design Files, Tech Packs, and Confidential Materials
As a custom apparel and garment manufacturing service provider, we may receive project-related files from customers, including tech packs, design sketches, reference images, artwork, labels, logos, packaging files, size charts, fabric details, color standards, and private label specifications.
We use these materials only for purposes related to your inquiry, quotation, sample development, production assessment, quality control, order fulfillment, or after-sales support.
We understand that your designs, brand assets, product ideas, and garment specifications may be commercially sensitive. We take reasonable steps to protect such materials and do not disclose them publicly without your permission.
Please do not upload or send highly confidential, sensitive, or proprietary materials unless they are necessary for us to review your project. If your project requires additional confidentiality protection, you may contact us to discuss a separate non-disclosure agreement before sharing detailed files.
7. International Data Transfers
Because we work with international customers, suppliers, service providers, and logistics partners, your information may be processed or stored in countries or regions outside your own.
When we transfer personal information internationally, we take reasonable steps to protect it in accordance with applicable privacy laws and this Privacy Policy.
8. Data Retention
We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Responding to your inquiry
- Providing quotations, samples, production services, or order support
- Managing customer relationships
- Maintaining business and transaction records
- Supporting repeat orders, reorder references, and product development history
- Complying with legal, accounting, tax, customs, or regulatory obligations
- Resolving disputes or enforcing our agreements
When information is no longer needed, we will delete, anonymize, or securely store it according to our internal retention practices.
9. Data Security
We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information in a portable format
- Opt out of certain marketing communications
- Opt out of certain data sharing or targeted advertising where required by law
To exercise your rights, please contact us at:
Email: [seetimeluxury@outlook.com]
We may need to verify your identity before processing your request.
11. Marketing Communications
If you choose to receive updates from us, we may send you information about our apparel manufacturing capabilities, new fabric options, custom clothing services, private label solutions, production updates, industry insights, or promotional content.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
Even if you opt out of marketing communications, we may still send you service-related messages, such as responses to inquiries, quotation updates, sample discussions, production communication, or order-related notifications.
12. California Privacy Notice
If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion or correction; and the right to opt out of the sale or sharing of personal information where applicable.
Seetime Luxury does not sell personal information for money. However, if we use certain advertising or analytics cookies, this may be considered “sharing” under California law. Where required, you may opt out by adjusting your cookie settings or contacting us at:
Email: [seetimeluxury@outlook.com]
We will not discriminate against you for exercising your privacy rights.
13. European Economic Area, United Kingdom, and Switzerland Users
If you are located in the EEA, UK, or Switzerland, you may have additional rights under applicable data protection laws, including the right to access, correct, delete, restrict, object to processing, and request portability of your personal data.
You also have the right to lodge a complaint with your local data protection authority if you believe your personal information has been processed unlawfully.
14. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
15. Children’s Privacy
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or privacy practices.
When we update this policy, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Seetime Luxury
Address: [Foshan, GuangDong, China]
Email: [seetimeluxury@outlook.com]
Website: [https://seetimeluxury.com]